Privacy Policy

Summary of How We Use Your Data

• Milicare uses your personal data to enable you to purchase a Product from us and to allow us to provide you with after-sales support.
• Where we rely on your consent, such as for direct marketing, technical support, software updates and analytics, you can withdraw this consent at any time.

What Does This Policy Cover?

This policy describes how Milicare Industries Private Limited (an Indian private limited company) (also referred to as “Milicare”, “we” or “us”) will make use of your data in relation to your purchase, use and operation of your Milicare Product. In addition, we will use your data to provide help and support to you.

It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section.

What Information Do We Collect?

We collect and process personal data about you when you interact with us and our website, and when you purchase goods and services from us. This includes:

• your name, username, password
• your email address
• your phone number
• your payment and delivery details, including billing and delivery addresses
• your IP address and browser location when visiting our website and at the time of purchase
• information related to the browser or device you use to access our website or apps
• your marketing preferences, including any consents you have given us

How do we use this information, and what is the legal basis for this use?

We process this personal data for the following purposes:

• To fulfil a contract, or take steps linked to a contract: this is relevant where you make a purchase from us. This includes:
  1. verifying your identity;
  2. taking payments;
  3. communicating with you;
  4. delivering your Milicare Product to you; and
  5. providing after-sales support to you.
• Where we have a legitimate interest. This includes:
  1. where we use information you provide, to personalise our website, products, or services for you;
  2. where we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law;
  3. monitoring use of our website and online services, and use your information to help us monitor, improve, and protect our products, content, services, and website, both online and offline;
  4. conducting research, analysis, and analytics;
• Where you give us consent:
  1. we will send you direct marketing communication in relation to our relevant products and services, or other products and services provided by us, our affiliates, and carefully selected partners;
  2. we place cookies and use similar technologies in accordance with our Cookies Policy and the information provided to you when those technologies are used;
  3. we will use usage and analytical information provided by you to provide you with technical support and assistance, to conduct analysis of your use of your Milicare Product and to assist us to improve our product; and
  4. on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
• For purposes which are required by law:
  1. where we need parental consent to provide online services to children under 18. However, our website is not designed for children under 18; and
  2. in response to requests by government or law enforcement authorities investigating.

Withdrawing Consent or Objecting to Direct Marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we can send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details provided in the communication.

Who will we share this data with, where and when?

Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

Personal data will also be shared with third party service providers, who will process it on our behalf for the purposes identified above. Such third parties include providers of customer and technical support services, logistics and delivery providers, and technology development partners.

If the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

As we are an Indian company, personal data collected by us will be processed in India and in accordance with privacy laws in India.

We do not do any business outside India and hence do not have any liability towards any data provided by anyone outside India. If you are not a resident of India you are prohibited from providing any personal data using our website or other means. Any such data entry is your sole responsibility and Milicare Industries will NOT be held responsible or accountable for privacy of any such data. Milicare reserves the right to treat all such unwanted data as junk and summarily delete all such data without any liability whatsoever.

How Is Your Data Protected?

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

What Rights Do I Have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we do not have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.

To exercise any of these rights, you can get in touch with us, using the details set out below. If you have unresolved concerns, you have the right to complain to an appropriate data protection authority where you live, work or where you believe a breach may have occurred.

To purchase a Milicare Product, the provision of certain information (for example your name, home address, telephone number, payment information and IP address) is mandatory because we only deliver units with such information: if relevant data is not provided, then we will not be able to sell you a Milicare Product.

For technical support the provision of certain information (for example your unit ID) is mandatory: if relevant data is not provided, then we may not be able to provide you with technical support.

How do I get in touch with you?

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch with us by any of the Contact methods displayed in our website

How long will you retain my data?

Where we process personal data in connection with performing a contract (for example in relation to your purchase of your Milicare Product), we keep the data for 6 years from your purchase of that unit.

Where we process personal data for site security purposes, we retain it for 12 months.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

COOKIE POLICY

Summary of How We Use Cookies

We use cookies to distinguish you from other users of our web sites, to provide you with a better user experience and to improve our sites. This cookie policy provides you with information about the types of cookies we use and the purposes for using them.

For further information about this policy, please contact us by using appropriate means to contact, displayed in the Contact Us section of the website www.milicare.in and provided in detail in the User Manual

What Are Cookies?

Cookies are small data files that contain a string of characters. They help us recognize your browser, store preferences, and improve site performance. For more details, visit www.allaboutcookies.org.

Your Consent & Cookie Choices

On your first visit, a pop-up explains our cookie usage and opt-out options. You can withdraw consent anytime via browser settings or by following instructions on www.allaboutcookies.org. Disabling cookies may limit website functionality.

For questions about cookies or privacy, contact us using the details listed in the Contact Us section of www.milicare.in.